Emerald Crest Collectives

Terms and Conditions

Last Updated: 02/15/2025

Welcome to Emerald Crest Collectives!

The Terms & Conditions govern your use of our website https://emeraldcrestcollectives.com and any purchases made through our store. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

1. General Information

Emerald Crest Collectives ("we", "us", or "our") is an online store offering beauty, fashion, home goods, and digital business resources.
By using our website, you confirm that you are at least 18 years old or have permission to make purchases.
We reserve the right to update or modify these terms at any time, and your continued use of the site signifies your acceptance of any changes.

2. Products & Orders

2.1 Product Availability

We strive to keep our inventory updated, but availability is not guaranteed. If an item becomes unavailable after your purchase, we will notify you and issue a refund if necessary.
Product descriptions and images are provided for informational purposes. Slight variations may occur due to screen settings and manufacturer differences.

2.2 Pricing & Payment

All prices are listed in USD and are subject to change without notice.
Payments must be completed at check out. We accept credit/debit cards, PayPal, Apple Pay, and Google Pay, etc.

2.3 Order Cancellation & modifications

Orders Can be modified or canceled within 24 hours of purchase. After that, processing begins, and changes are not guaranteed.
We reserve the right to refuse or cancel any order due to fraud suspicion, pricing errors, or stock issues.

3. Shipping and delivery

We ship to both U.S. and International places.

U.S. Orders: 5-10 business days
International Orders: 10-20 business days

Once an order is shipped, we are not responsible for lost, stolen or delayed packages caused by the carrier. Please contact the shipping provider for assistance.

4. Returns, Refunds & Exchanges

Returns are accepted on eligible physical products within 7 days of delivery (see our Return & Refund Policy for full details.)
Digital products (eBooks, guides, etc.) are non-refundable.
Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

5. Intellectual Property

All content on Emerald Crest Collectives, including images, text, logos, and digital products, is our intellectual property and cannot be copied, distributed, or resold without permission.
Purchasing an eBook or digital resource grants you a personal, non-transferable license. It cannot be resold or shared.

6. Limitation of Liability

Emerald Crest Collectives is not responsible for:

Any allergic reactions, injuries, or damages resulting from product use
Any losses or damages from reliance on digital products or business resources.
Any technical issues affecting site functionality or delays in service

In no event shall our liability exceed the amount paid for the specific product or service

7. User Conduct

By using our site, you agree to:

Use our website and products legally and ethically.

Not engage in fraud, chargebacks without valid cause, or resell digital products

Not post offensive, defamatory, or inappropriate content on our platforms.

If we find any violation, we reserve the right to terminate access and take legal action if necessary.

8. Privacy Policy

Your privacy is important to us. P

Return and Refund Policy

At Emerald Crest Collectives, we strive to provide high-quality products and exceptional service. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns and exchanges on physical products within 7 days of delivery, as long as they meet the following conditions:

Items must be unused, unworn, and in their original packaging

Items must be free from damage (unless they arrived defective or damaged)

The return must be requested within 7 days of receiving your order

Non-Returnable Items:

* Digital Products (eBooks, guides, courses, etc.) - all sales are final

* Sale or clearance items - non-refundable

* Personal care items (e.g., lotions, hair products, lashes) - cannot be returned due to hygiene reasons

2. How to Request a Return or Exchange

To start a return or exchange, email us at help@emeraldcrestcollectives.com with:

Your order number
The item(s) you'd like to return or exchange
A photo of the product (if damaged or defective)

Once approved, we'll provide you with return instructions.

3. Refund processing

Refunds will be issued to your original payment method once we receive and inspect the returned item.
Please allow 5-7 business days for the refund to reflect in your account.
Shipping costs are non-refundable and return shipping fees are the customer's responsibility unless the item was damaged or incorrect.

4. Damaged or incorrect items

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we'll send a replacement at no cost to you.

5. Cancellation and Order Changes

Orders can be canceled or modified within 24 hours of purchase.
After that, we begin processing and cannot guarantee changes.

For any other questions, feel free to contact us at help@emeraldcrestcollectives.com

Terms and Conditions

Return and Refund Policy

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